Customer Commitment
Customer Surveys
In the quest for continuous improvement to serve customers better, Crossing Automation conducts quarterly Customer Surveys to solicit ratings and feedback on both quality and service from our customers. The responses are reviewed and analyzed, and improvement actions identified, tracked and implemented.
Crossing CompleteCare™ Services
| Needs Assessment | Detailed audit => Modify/cusotmize products to match customer’s requirements |
| CrossingDesign™ Services | Comprehensive engineering, design and development services |
| Partner Services Program | Full suite of services and support for Crossing’s OEM customers |
| Field Services Organization | Extensive world-wide support for end user sites |
| Technical Support | 24/7 service, single dial-in number for world-wide support |
| Training | Extensive series of standardized, advanced and custom-class offerings |
| Service Contracts | Choice of service and maintenance plans |
| Upgrades/Refurbishment | Refurbished products built to customer specifications. Crossing certified products allow for easy upgrades. |
| Spares and Parts | Warranty program serviced from Crossing’s regional hubs |
ISO Certification
Crossing Automation’s ISO9001:2008 registration certifies that the policies, practices and procedures of Crossing Automation are capable to design, manufacture, support, install and service integrated automation solutions for the semiconductor and related industries with the goal of total customer satisfaction. The ISO9001:2008 standard specifies the basic requirements for a QMS that a company must fulfill to demonstrate its ability to consistently provide products and services that enhance customers’ satisfaction and meet applicable statutory and regulatory requirements.