Crossing Automation is committed to providing exceptional worldwide support, whether our products need upgrades, retrofits or repair.

The company’s returned materials process is designed to speed the workflow for returned materials and repairs. For Crossing, the Returned Materials Authorization (RMA) process provides valuable Failure Analysis capability so that it can accurately collect and distribute any defect data to improve its products.

To speed up the RMA process, follow the guidelines below:

• Read “How to Return A Product To Crossing Automation”
  It will guide you step-by-step through the RMA process.
• Complete the “Return Materials Authorization Request” form and
  e-mail to rma@crossinginc.com, or fax to +1 510 661 5337.